Data Deletion

You can ask us to delete your data at any time, without logging in. Every deletion request starts in our Privacy Center, which records it, confirms it's really you, and tracks it until it's done. We confirm we've received it right away and finish within 45 days — if we need up to 45 more, we tell you why first.

Delete your TuaniBiz account

Business owners: in your dashboard, open My account → Your data → Delete my account. You can also download a copy of your data there first. Not signed in? Use the Privacy Center and choose "I have a TuaniBiz account".

Cancel your subscriptions in Billing before you ask: deleting the account does not cancel them on its own.

When we delete an account we delete:

• your business profile, your website and its photos and files;
• bookings, quotes and invoices, and your customers' contact details;
• website chats, phone messages, call logs and their transcripts, social comments and your team's chat;
• the Facebook, Instagram and Google connections we hold — we revoke our access and delete the access tokens.

We keep only what the law or your own protection requires:

• payment, payout, chargeback and tax records, for as long as the law requires, without contact details where the law allows;
• the list of phone numbers that asked us to stop texting, so the request keeps working;
• a one-way digest of your business listing, so our searches don't add your business back;
• a record of your request and how we answered it.

Copies in our database backups disappear as those backups expire on their normal schedule.

Facebook and Instagram

There is no disconnect button in the dashboard yet. To remove our access yourself, in Facebook open Settings & Privacy → Settings → Business Integrations (or Apps and Websites), choose TuaniBiz and remove it — Facebook then revokes our access. To have the tokens and the messages and comments we hold deleted as well, ask in the Privacy Center (choose "Delete my personal information"), or delete your account as described above.

If you're a customer of a business that uses TuaniBiz

If you booked, called, chatted or messaged with a business that uses TuaniBiz, that business decides about your information. Ask the business, or use the Privacy Center and choose "I'm a customer of a business that uses TuaniBiz" (or "I called a business's phone line"). We pass your request to the business and help it answer — and when it asks us to, we delete your information from our systems, including call logs and transcripts.

Affiliates

Close your affiliate account from the affiliate portal. Money you've already earned is still paid, and we keep payout records for as long as tax law requires.

Stop texts

Reply STOP to any of our texts, or use Stop texts in the Privacy Center.

Questions? Write to dennis@tuanibiz.com. See our Privacy Policy for what we collect and why.