Refund Policy

This policy explains when TuaniBiz refunds what you paid us, and how to ask. Refunds of payments your own customers made to you are covered at the end.

The 30-day money-back guarantee

If you are not fully satisfied with your website and AI systems, let us know within 30 days of your purchase at checkout and we will refund that purchase in full. You do not need to give a reason: as our checkout page says, no questions asked.

The 30 days start on the day of your purchase at checkout.

[To be completed by counsel: whether the guarantee also covers the one-time domain registration charge, the add-ons chosen at checkout, and products bought later from the dashboard (such as the AI Phone Receptionist, Sales Hub, Growth, Multi-location, Social AI and extra receptionist minutes), and what happens to the website and the subscriptions when a purchase is refunded.]

How to ask for a refund

• Email dennis@tuanibiz.com from the email address on your account, within the 30 days.
• Tell us your business name and your website address, or the email address you used at checkout, so we can find the purchase.
• We reply by email to confirm the refund and the amount.
• The money goes back to the card or account you paid with, through Stripe. Your bank decides how long it takes to appear; it is usually a few business days. [To be completed by the owner: how many business days we take to issue a refund after a request.]

Monthly charges after the guarantee

• Our plans and add-ons renew every month until you cancel. Cancelling stops all future charges; you keep the service until the end of the period you paid for, and payments already made are not prorated or refunded. See our Automatic Renewal and Subscription Policy.
• If you think we charged you by mistake, for example twice or after you cancelled, write to dennis@tuanibiz.com and we will look into it and correct any charge made in error.

Payments your customers make to you

• When you refund a card payment from your dashboard, the quoted amount goes back to your customer from your Stripe balance. The Tuanibiz Platform Fee is not refunded, because the payment was still processed; whether Stripe returns any of its own fee is set by Stripe's terms.
• Disputes (chargebacks) on your customers' card payments are between you and Stripe, as described in our Terms of Service.

If you bought from a business that uses TuaniBiz

If you paid a business that uses TuaniBiz for its services, its own policy decides refunds. Please contact that business; we cannot issue a refund on its behalf.