TuaniBiz

Terms of Service

Last updated: October 20, 2026 · Version 2026-10-20

These Terms of Service are an agreement between you and Tuanilabs LLC ("TuaniBiz", "we", "us"). They cover the use of TuaniBiz: the websites we generate and host, online booking, the AI chat assistant, the AI phone receptionist, the social media assistant, quotes, invoices and payments, team scheduling and chat, and the dashboards and apps that run them (together, "the service").

Accepting these Terms

You accept these Terms by ticking the box that confirms you are 18 or older and agree to them and to our Privacy Policy. That box appears wherever an account starts: when you build a website or try the AI receptionist on our website, at checkout, when you claim your dashboard or set its first PIN, and when you apply to our affiliate program. We keep a record of the version you accepted, when, and the IP address and browser used.

If you accept for a business, you confirm that you have the authority to bind it, and "you" means both you and the business.

These policies are part of these Terms: our Privacy Policy, Acceptable Use Policy, Automatic Renewal and Subscription Policy, Refund Policy, SMS Terms, AI Disclosures, Cookie Policy and, for the personal information we process for you, our Data Processing Addendum. Affiliates also accept the Affiliate Program Agreement.

Who can use TuaniBiz

TuaniBiz is a tool for businesses. You must be at least 18 years old and able to enter a binding contract to create an account, and you confirm that you are when you sign up. The service is not directed at children under 13, and we do not knowingly collect their personal information.

Your account

  • Give us accurate information and keep your contact details current: we send billing notices and security codes to them.
  • Keep your PIN and sign-in codes to yourself. You are responsible for what happens under your account, including what the managers and staff you add do. Worker portal links open a team member's schedule and jobs, so share each one only with that person, and set a PIN for it.
  • The account owner controls billing. Managers see only the locations you assign them and cannot change billing or cancel plans.
  • Tell us at dennis@tuanibiz.com as soon as you suspect someone has used your account without permission.

What the service does

TuaniBiz builds a website for your business and can answer your customers on your behalf, on the website, by phone and on connected Facebook and Instagram accounts, including taking bookings and messages. You stay in control of what it says: services, prices, hours and availability are yours to set and change.

Demos and free periods

We may build a demo website, or set up a demo of another product, before you buy. A demo is free for 14 days, and paid features included in the free window stay free for another 14 days after your website goes live. Free periods need no card. Nothing becomes a paid subscription on its own: you are charged only after you confirm a purchase with its price and renewal terms shown beside the button.

What we charge

Every charge on this platform is listed here. Nothing else is billed to you, and each paid feature also shows its price before you switch it on.

  • Website plans: Starter $99 per month, Growth $149.99 per month. Your website, hosted and kept up to date, with the features of the plan you choose. Each recurs monthly from the day you activate it until cancelled; moving from Starter to Growth charges the prorated difference that day and the Growth price from the next renewal.
  • Multi-location: $49.99 per month and Social AI: $49.99 per month. Add-ons of their own, each recurring monthly from the day you turn it on until cancelled.
  • Custom domain. A one-time charge at checkout that covers the first year of the domain's registration. See Your domain.
  • Sales Hub: $29.99 per month. The sales pipeline (quotes, invoices, job stages, reminders, the payments report) and the ability to accept card payments. Bought at checkout, it is charged with your first invoice. Switched on from your dashboard, it is free during your free window, or for 14 days if you have none, needs no card, and starts charging only when you choose to subscribe. It recurs monthly until cancelled, and cancelling stops future charges at the end of the current period. If it lapses, everything you already have stays readable: you simply can't send new quotes or take new card payments until you subscribe again.
  • AI Phone Receptionist: $199.99 per month. Your own AI phone number that answers every call 24/7, books appointments into your calendar, and takes messages. It also blocks spam calls, and 1,500 voice minutes per month are included. The subscription starts only when you activate it, recurs monthly until cancelled, and cancelling stops future charges at the end of the current period. Before you subscribe, you can talk to your receptionist in the browser free for up to 10 minutes in total. Once your line is live, browser tests count toward your plan minutes, which renew each month on the date your line was created.
  • Extra receptionist minutes: $100 one-time for 750 minutes. When your plan minutes run low you can add 750 more for the current billing cycle. It is a single payment, never a subscription: unused extra minutes expire when the cycle resets, and you can buy the add-on again whenever they run low.
  • Tuanibiz Platform Fee: 0.5% of the amount you quoted, on each card payment we process, credit or debit. Tips are not included. It is deducted from the payment before the money reaches your Stripe balance. Your customer pays the price you quoted plus any tip they add; no fee is added to their total. A $100.00 quote paid by card carries a $0.50 Tuanibiz Platform Fee. Stripe's own payment details may list it under our company or platform name.
  • Stripe's processing fee: charged to you by Stripe. Stripe processes your card payments under your own agreement with Stripe and deducts its processing fee from each payment. TuaniBiz does not set that fee, add anything to it, or collect it.
  • Cash, check, Zelle, Venmo and bank transfer: no fee. Those payments never pass through us; the customer pays you directly.
  • Refunds. Refunding a card payment returns the quoted amount to your customer from your Stripe balance. The Tuanibiz Platform Fee is not refunded, because the payment was still processed; whether Stripe returns any of its own fee is set by Stripe's terms.
  • Disputes (chargebacks). A dispute on a card payment is between you and Stripe. Stripe deducts any dispute fee and, if the dispute is lost, the disputed amount from your Stripe balance under its terms. TuaniBiz charges nothing for disputes and does not collect dispute costs from you. The Tuanibiz Platform Fee on the original payment is not returned. You can respond to a dispute from your dashboard.
  • Instant payouts. Where Stripe offers them, you can have your available balance sent to your bank right away instead of on the regular schedule. Stripe charges its own fee for that and shows it, with the amount you will receive, before you confirm. TuaniBiz adds nothing to it.

Card payments, payouts to your bank and identity verification are handled by Stripe under Stripe's Connected Account Agreement, which you accept when you set up card payments. Payouts, their timing and any Stripe account requirements are theirs to determine, not ours.

Renewal and cancellation

  • Automatic renewal. Every plan and add-on above except the minutes add-on and the domain is a monthly subscription: it is charged when you start it and then automatically every month on the same date, at the price shown before you subscribed, until you cancel. There is no minimum term.
  • How to cancel. In your dashboard, open the account menu and choose Billing: each subscription has its own Cancel button. You can also email dennis@tuanibiz.com and we will cancel it for you. There is no cancellation fee.
  • When it ends. Cancelling stops all future charges. You keep what you paid for until the end of the current monthly period; payments already made are not prorated. Until that date, you can undo the cancellation from Billing.
  • Moving to a smaller plan. You can switch from Growth to Starter in Billing. The change takes effect on your next renewal date, and you keep Growth until then.
  • Confirmation. When you subscribe, upgrade, switch plans or cancel, we email you what changed, the price, how often it is charged, the next charge date and how to cancel.
  • 30-day money-back guarantee. If you are not fully satisfied with your website and AI systems, let us know within 30 days of your purchase at checkout and we refund it in full. How to claim it is in our Refund Policy.
  • Failed payments. If a renewal payment fails, you have a grace period to pay before your services stop. Our Automatic Renewal and Subscription Policy explains it, with the rest of the details.

Messages and calls to your customers

  • Messages you send. Quotes, invoices, deposit requests, booking confirmations, review requests and win-back offers you send from the dashboard open in your own phone's messaging app or your email, and you send them. You are the sender: you must have any consent the law requires before you send them (for example, written consent before marketing texts), honor every request to stop, respect calling and texting hours, and follow your carrier's rules.
  • What we send. TuaniBiz does not text or call your customers on its own initiative. Your website assistant and AI receptionist answer people who contact you first; your Facebook and Instagram assistant replies to messages and comments on your accounts when you turn it on; an email you ask your assistant to send to a customer is sent for you; and alerts go to you and your team.
  • Calls to your team. Emergency alerts and announced transfers call your team members with an automated, AI-generated voice. Turn emergency calls on only for team members who have agreed to receive them; each team member can also switch them on or off themselves.
  • Recording and AI notices. The AI receptionist plays a notice at the start of each call and tells callers it is your AI assistant. Some states require the consent of everyone on a call before it is recorded or processed. You are responsible for any further notice or consent the law requires of you, including for calls you record in any other way, and you must not ask us to remove the notice.
  • Your privacy notice. Every website we host links a privacy notice that describes what the website collects for you. Review it, tell us if anything in it is not accurate for your business, and give your customers any other notice the law requires of you.

AI-generated content

  • Website copy, images, replies, blog posts and social posts are generated automatically, using AI. They can contain mistakes. Review what matters, particularly prices, availability, service areas and any statement about licenses, insurance, guarantees, warranties, awards or years in business, and ask us to remove anything that is not true. You are responsible for the content published under your business name.
  • Your website may start with a few articles written by AI when it is built. With Growth's blog switched on, an AI-written article is published on your website every week; you can switch it off at any time. Social posts are published only after you approve them or publish them yourself.
  • We do not generate customer reviews or testimonials with AI. Testimonial sections show real reviews, such as those on your Google Business Profile; if you see a review on your website that a real customer did not write, tell us and we will remove it. Do not add reviews that were not written by real customers, pay or reward people for reviews without disclosing it, or ask only satisfied customers for public reviews: our review requests offer every customer the link to your Google profile.
  • Our assistants tell people they are AI. You must not tell them to claim to be human, or present them as human. See our AI Disclosures.

Your content and our license

  • You keep ownership of what you give us: your business information, photos, logos, documents and messages ("your content").
  • You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, adapt, display, publish and transmit your content, including through our service providers and AI providers, as needed to provide the service to you. It ends when your content is deleted, except for copies we keep under our retention schedule or by law.
  • You confirm that you have the rights to everything you upload or connect, including photos that show people, and that what you tell us about your business is true. You are responsible for the accuracy of any license, insurance, certification or bonding claim on your website, and for including any license number the law requires in your advertising.
  • We may show information from your Google Business Profile, including photos and reviews, on your website.

Ownership and portability of your website

  • We own the service: its software, templates, modules, designs, systems and the instructions we give AI. When we generate a website for you, you may use it while you have an active plan.
  • The text and images generated specifically for your business are yours to use. [To be completed by counsel: whether generated content is assigned to you or licensed, and on what terms after cancellation.]
  • You can ask for a copy of your website's text and images and of your business data, in a common format, at any time while we still hold it (see the retention schedule in our Privacy Policy): use the Privacy Center or write to dennis@tuanibiz.com. The site's code, templates and design system are not included.

Your domain

  • When you buy a domain through TuaniBiz, we register it for your business through our registrar account, and we are listed as its registrant while we manage it for you. [To be completed by counsel: confirm the registrant of record and your right to have it registered in your own name.]
  • Your checkout payment covers the first year. Nothing renews or bills your domain automatically after that. [To be completed by the owner: how the domain is renewed after the first year, at what price, and how you are reminded before it expires.]
  • If you cancel, the domain stays yours, pointed wherever you choose. [To be completed by the owner: how to request a transfer to a registrar account in your name, how long it takes, and any fee.]

Google, Search Console and connected accounts

Search Console

To submit your website's sitemap and watch how Google indexes it, our own Google account registers the websites we host in Google Search Console. A website on a TuaniBiz address is covered by our own domain. For a website on your own domain, we place our verification tag on the site we host, which makes our account one of the verified owners of that property, alongside you if you verify it too. Our verification tag is part of the website we host: when we stop hosting your website, the tag leaves with it. You can also remove our account from your property at any time in Search Console's settings (Users and permissions).

Your Google account

Connecting your own Google account (Business Profile, Search Console and Site Verification) is optional. While connected, we read your profile and search data for your dashboard and publish only the changes you approve. Our use of that data follows the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy.

Facebook and Instagram

Connecting Facebook or Instagram is optional. While connected, the service acts within the permissions you granted and in line with Meta's platform terms. There is no disconnect button in the dashboard yet: remove TuaniBiz from your Facebook settings to revoke our access, and ask us to delete the tokens we hold.

TikTok

Connecting TikTok is optional, and posting and comments are two separate connections. A post goes to TikTok only after you confirm it on the posting screen, with the settings you choose there, and then it goes out at the time you set. You are responsible for what you post and for disclosing commercial content truthfully; TikTok's Terms of Service, Music Usage Confirmation and Branded Content Policy apply to your posts. While connected, the service acts within the permissions you granted. You can disconnect either connection from the Social tab at any time, as described in our Privacy Policy.

AI assistants you connect

If you connect an AI assistant, such as ChatGPT or Claude, to your dashboard through our AI connector, it can read the data you allow. That provider is your choice, its terms apply, and we are not responsible for what it does with the data.

Data protection

For the personal information about your customers and staff that we process for you, we act as your service provider (processor), and our Data Processing Addendum forms part of these Terms. You are responsible for having the right to give us that information and for the notices and consents your customers and staff need. Our Privacy Policy describes the personal information we handle for our own purposes.

No health information

TuaniBiz is not HIPAA compliant and we do not sign business associate agreements. Do not use the service to collect, store or send protected health information.

Acceptable use

You must follow our Acceptable Use Policy. In short: no unsolicited messages or calls, nothing unlawful, misleading or infringing, no fake reviews, no health information, and no misuse of the service or of the platforms we connect to.

Referral program

  • Share your business's referral code. A new business that enters it at checkout gets $20 off its first invoice, and when that business pays that invoice you receive $20 of credit.
  • Credit is applied automatically to your future subscription invoices, and whatever is left carries forward. It has no cash value, cannot be transferred, and is withdrawn if the referred business's payment is refunded or disputed before the credit is used.
  • When you share your code, say that you receive a credit for it.
  • We may change or end the program for future referrals; credit you have already earned is kept.
  • Partners who promote TuaniBiz for a commission join our separate Affiliate Program.

Suspension, pause and termination

  • Suspension. We may pause or suspend an account, or remove content, if it breaks these Terms or the Acceptable Use Policy, if a phone carrier, Meta, Google, Stripe or an authority requires it, or to prevent harm. Where we can, we tell you first and give you a chance to fix the problem.
  • Unpaid subscriptions. If a renewal payment is not made by the end of the grace period, your website and services go offline and your dashboard becomes read-only until you pay. Paying brings everything back on its own.
  • Billing while paused. Pausing an account does not by itself stop its subscriptions: they keep renewing until they are cancelled. If your account is paused and you no longer want the service, cancel it in Billing or write to dennis@tuanibiz.com and we will cancel it. [LEGAL REVIEW: billing of paused accounts.]
  • Ending the service. You can stop using TuaniBiz at any time by cancelling your subscriptions (see Renewal and cancellation) and asking for your data to be deleted through the Privacy Center or our Data Deletion page. We may end these Terms, or close an account, for a serious or repeated breach, for nonpayment, if the law or a platform we depend on requires it, or if we stop offering the service, in which case we will tell you in advance.
  • After it ends. Your website goes offline at the end of the period you paid for. We keep and delete your information as our Privacy Policy describes. The parts of these Terms that by their nature should continue, such as fees owed, ownership, disclaimers, limits of liability and indemnity, continue.

Only publish content you have the right to use. We respond to notices of copyright infringement under the DMCA and, in appropriate circumstances, terminate the accounts of repeat infringers. See our Copyright and DMCA Policy for how to send a notice and how to reach our designated agent.

Availability and changes to the service

We work to keep the service running but do not guarantee uninterrupted availability. Phone, messaging, payment and AI features depend on third-party providers (including Meta, Google, Stripe, Telnyx, Twilio, Zoom, OpenAI and xAI) and can be affected by their outages or policy changes. We may change, add or remove features. If we stop offering a paid product you subscribe to, we will tell you before it ends and stop charging for it.

Disclaimer of warranties

To the extent the law allows, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the service will be uninterrupted or free of errors, that AI output will be accurate or complete, or that the service will produce any particular result, such as search rankings, calls, bookings, reviews or sales.

Limitation of liability

To the extent the law allows:

  • We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data, including business lost through an outage, a missed call or message, or an incorrect automated reply.
  • Our total liability for all claims relating to the service is limited to the amount you paid us for the service in the 12 months before the event that gave rise to the claim. [LEGAL REVIEW: the amount of the cap, and any exceptions to it.]

Indemnity

You will defend and indemnify TuaniBiz, and its owners, employees and contractors, against claims, losses and costs, including reasonable attorneys' fees, arising from: content you provide or approve; messages you send or ask to be sent, and calls you make or record; what you tell your customers, including about licenses, insurance, prices and guarantees; your dealings with your customers, including services, bookings, payments, refunds and disputes; and your breach of these Terms, the Acceptable Use Policy or the law. [LEGAL REVIEW: scope of the indemnity.]

Governing law and disputes

  • These Terms are governed by the laws of [To be completed by counsel: governing-law state], without regard to its conflict-of-law rules.
  • [To be completed by counsel: where disputes are decided (the courts of a named county and state, or arbitration with a named provider and rules), and whether claims may only be brought individually.]
  • Before starting a claim, write to us at dennis@tuanibiz.com describing it, and give us 30 days to try to resolve it with you informally. [LEGAL REVIEW: informal resolution step.]

Changes to these Terms and to our prices

  • When we change these Terms, we post the new version here with a new version number and date. If a change is material, we tell account owners by email at least [To be confirmed by the owner: 30] days before it takes effect. Continuing to use the service after that date means you accept the new Terms; if you do not, cancel before then.
  • A price change, including a change to the Tuanibiz Platform Fee percentage, applies only after we notify you at least [To be confirmed by the owner: 30] days ahead, and a subscription price change applies from your first renewal after that. It never applies to a period you have already paid for.

Notices

We send notices by email to your account's email address, by text message to the account owner's mobile (account alerts and billing notices) or in your dashboard. You agree that notices we send electronically satisfy any legal requirement that they be in writing. Replying STOP to our texts stops them; we will then reach you by email or in your dashboard. Sign-in codes are sent only when you ask for one.

General

  • These Terms, with the policies they include, are the whole agreement between you and us about the service.
  • If any part of them cannot be enforced, the rest still applies. Not enforcing a part is not a waiver of it.
  • You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of our business.
  • Neither of us is responsible for delays or failures caused by events beyond our reasonable control.
  • Tuanilabs LLC is organized in [To be completed by counsel: the state where the company is organized].

Contact

Questions about this page? Email dennis@tuanibiz.com.