Automatic Renewal and Subscription Policy

This policy explains how TuaniBiz's subscriptions are charged, renewed, changed and cancelled. It is part of our Terms of Service, whose Renewal and cancellation section is the short version.

What renews automatically

These are monthly subscriptions. Each is charged when you start it and then automatically every month on the same date, at the price shown before you subscribed, until you cancel. There is no minimum term.

• Website plan: Starter $99 per month, or Growth $149.99 per month.
• Multi-location: $49.99 per month.
• Social AI: $49.99 per month.
• Sales Hub: $29.99 per month.
• AI Phone Receptionist: $199.99 per month.

These are one-time charges, never renewed: the domain registration at checkout, which covers the domain's first year, and extra receptionist minutes, $100 for 750 minutes in the current billing cycle.

Before you pay

• Next to every button that starts or adds a subscription we show the price, that it renews every month until you cancel, and how to cancel. When you pay on Stripe's checkout page, the same terms appear beside Stripe's Subscribe button.
• Free periods never turn into paid subscriptions by themselves. A demo is free for 14 days, and features included in the free window stay free for 14 days after your website goes live. Sales Hub switched on from the dashboard is free for 14 days when no free window covers it. You can try the AI Phone Receptionist in your browser for up to 10 minutes. None of these asks for a card, and you are charged only when you choose to subscribe.

Adding to a subscription you already pay

When you upgrade to Growth or add Multi-location from your dashboard and you already pay us monthly, the change can be made to your existing subscription and charged to the card on file, without a new checkout page. In that case we show you, before you confirm:

• the amount charged today, which is the prorated amount for the days left in your current billing period, as calculated by Stripe;
• the full monthly price you pay from your next renewal date;
• that it renews automatically until you cancel, and how to cancel.

If Stripe cannot calculate today's amount at that moment, we say that the charge may be prorated instead of showing a figure. Only the account owner can make these changes, and we may ask for a one-time code sent to the owner's phone first.

Confirmation emails

When you subscribe, add to a subscription, switch plans or cancel, we email the account's email address a confirmation of what changed: the product, its price, how often it is charged, your next charge date or the date it ends, and how to cancel.

Cancelling

• Online, at any time: in your dashboard, open the account menu, choose Billing, and use the Cancel button on the subscription you want to stop. Each subscription is cancelled on its own, and Billing tells you, before you confirm, what stops and what you keep.
• By email: write to dennis@tuanibiz.com from the email address on your account and we will cancel it for you.
• When it takes effect: at the end of the period you already paid for. You keep the service until then and are not charged again. There is no cancellation fee, and payments already made are not prorated.
• Changing your mind: until that date, Billing shows the end date and a Keep my plan button that undoes the cancellation.
• What cancelling the website plan means: your website goes offline when the paid period ends. Your dashboard data stays readable under our retention schedule, and your domain stays yours, pointed wherever you choose.
• Only the account owner can cancel, and we may ask for a one-time code sent to the owner's phone first.

Switching to a smaller plan

You can switch from Growth to Starter in Billing. The change takes effect on your next renewal date: you keep Growth until then, and from that date you are charged the Starter price. We email you a confirmation.

If a payment fails

• Stripe may try the payment again on its own. We show a banner in your dashboard and, from the next day, send one text a day with a link to pay, to the account owner's mobile (or, if the owner has none, to a manager who can confirm payments, or to the number given at signup). If we cannot text you, we send a notification to the dashboard app instead, if you turned notifications on.
• You have 7 days from the date the payment failed (or from the day we learned of it, if later) to pay. During that time everything keeps working.
• If the balance is still unpaid after the 7 days, your website and services, including the AI receptionist, go offline, and your dashboard becomes read-only. You can still open Billing to pay or cancel.
• Paying, through the link in the text or in Billing, brings everything back on its own, usually within a minute.
• Replying STOP to our texts stops the texts, but not the grace period: the dashboard banner keeps you informed.

Paused accounts

An account may be paused, for example at your request or while we look into a problem. Pausing does not by itself stop its subscriptions: they keep renewing until they are cancelled. If your account is paused and you no longer want the service, cancel it in Billing, or write to dennis@tuanibiz.com and we will cancel it. [LEGAL REVIEW: billing of paused accounts.]

Refunds

Our 30-day money-back guarantee and how to claim it are in our Refund Policy.

Price changes

If we change the price of a subscription, we tell you by email at least [To be confirmed by the owner: 30] days before it applies, and the new price starts at your first renewal after that. A price change never applies to a period you have already paid for. You can cancel before it takes effect.

Questions

Write to dennis@tuanibiz.com.